Shipping Policy

The Sultans Rugs LLC aka "Sofihas"

Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. 

Shipping rates and delivery estimates

**We are currently offering free shipping on all orders**

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

UPS Standard

3-5 business days


UPS Two Days

2 business days


Reach out to Support

Reach out to SupportUPS Overnight *

1-2 business days

Reach out to Support

 Shipment to P.O. boxes or APO/FPO addresses

Orders will not be shipped to PO boxes, APO or FPO addresses. 

Shipment confirmation and order tracking

Once an order is placed, shipment confirmation and order tracking will be sent via email. 

Customs, duties, and taxes

The Sultans Rugs LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


The Sultans Rugs LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

For more information, email support at

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